Every product in HIJUP.COM is available as long as not marked "Sold Out". If the product is already sold out or out of stock, and if it will be restocked, you can ask to receive a notification email when the product is already available. You can also follow ourtwitter@hijup or facebook to receive information about restock.
We will always keep our system well working in order to give you better services. If accidentally you order an item that’s out of stock, it will be canceled and you will be informed via email or phone. If your product has been canceled and you’ve paid, you will be given the option to choose another product or to receive your money back.
Refund will be processed maximum 3x24 hours on working days (not including Saturday, Sunday, and public holidays)
Any purchase which is already "packed" or "shipped" cannot be cancelled. HIJUP.COM affords the Item Return only if the items are incorrect. For more details, please read the Item Return policy below.
Payment shall be made after customer booked the item at HIJUP.COM (checkout) within a period time that show at Payment/Confirmation page. If buyer has not made payment within the mentioned time, the transaction will be automatically canceled, and the items are returned to the system. Closing payment on HIJUP.COM is made within a maximum of 2 hours after the buyer confirms the money transferring on working hours and working days.
We accept payment by Credit Card via PayPal. If you have credit card, it is not necessary for you to have paypal account.
You can pay the GRAND TOTAL in USD (US$) to our PayPal account by clicking the "Checkout via PayPal" button.
Once we receive your payment, we will confirm your payment and your status order will be set to "Confirmed" within a maximum 2 working hours on working days. Once we confirm your payment, we will send your order the next day.
Delivery done by HIJUP will be processed 1x24 hours on working days after payment confirmed (excluding Saturday, Sunday, and public holidays)
Delivery done by the tenants will be processed within 7x24 hours on working days after payment confirmed (excluding Saturday, Sunday, and public holidays)
Delivery time will depends on the shipping company. After package is handed to the shipping company, the package will be under their responsibilites.
Shipping fee depends on location you’re in and weight of the items you’re purchasing.
For products send from JABODETABEK, Cilacap, Kebumen, Tasikmalaya, Yogyakarta, etc, the reguler service will take 2-3 working days for JABODETABEK area and 4-7 working days for outside JABODETABEK after the package is handed to the shipping company.
You can check the status of your order by click "Confirm / Track Order". Here's a description of each status:
"New" means you have made an order on the desired product. We will send you an email regarding the total expenses you need to pay. There will be more detail explanation about how you can make the payment.
Attention: "New" status will last not longer than 1×12 hours after your order has been made. As products will be sold on a first–pay first–serve basis, your order will be automatically cancelled by system if payment and confirmation is not made within 1×12 hours from the time you ordered. HIJUP.COM is operated with a highly organized automated system, therefore you need to do payment confirmation after your payment succeeds. Click "Confirm Payment" button on your order track/confirmation page. This will automatically tell our system that you have made payment via transfer to our PayPal account. Click the icon "Confirm Payment" as defined and enter your order ID. Once we receive your payment, we will send your order on the next day or earlier.
Once you "Confirm Payment", your status will be automatically changed to "Confirm Requested". This means that you have told us that you are making payment in accordance to previous instruction. After that our team will check on your payment.
"Confirmed" means HIJUP.COM team have checked and have received your payment. We will verify your payment and ship your order within 1–2 working days after your payment confirmation.
"Packed" means your orders have been packed and processed to delivery services.
"Delivered" means your items have been delivered to the delivery service to be sent to the address you registered.
HIJUP.COM will only assist questions from customers regarding technical problems of item purchasing and delivery. Any questions about items will be forwarded to Tenants and it shall then be the responsibility of the Tenant. Any questions about payment and item delivery through online contact form on HIJUP.COM will be replied/forwarded no later than a half working day (4 hours).
We do not accept any product return/exchange for international service. Please make sure your order fits (size, color, etc). In case of receiving wrong order, please contact our customer service team at: customer@hijup.com/+6281 117 010 77 (Whatsapp)
For orders in Indonesia: To maximize our customer service experience, HIJUP provide return service. Customers can use this service if the products they received is damaged or in the wrong size. Customer can apply for refund and it will be processed maximum 3x24 hours on working days (not including Saturday, Sunday, and public holidays).
Return request can only be done maximum 2x24 hours after the order is delivered to the customer (according to the shipping company update). Customers who request return service have to provide delivery receipt document and unboxing video (which need to be un-cut and un-edited) to the Customer Service.
Customer can request to cancel their order for any reasons, as long as the order status is still "Confirmed", but the order cannot be refunded. Customer can then make a new order and inform the new order number within 1x24 hours after the first order is cancelled. If the customer does not give the new order number after 1x24 hours, the first order will be processed and delivered.