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HANYA DUA HARI! DAPATKAN POTONGAN 65K HANYA DENGAN BELANJA MIN. 275K MENGGUNAKAN KODE: DEC-LO65

FAQS Delivery

Area covered by COD shipping service?

  1. Jabodetabek

  2. Bandung

  3. Surabaya

  4. Medan

What is the difference between my address and shipping address?

Shipping address is the address you want the order to be shipped to. If you already filled in Personal Address on your HIJUP account, that address is your default shipping address. But if you want to ship your order anywhere else, you can edit the shipping address by click checkbox at 'add address' option

Does HIJUP.com serve international orders?

Of course we do. We serve international order using EMS Pos Indonesia (Indonesian International Postal Service). Creating international orders are the same with domestic ones, but you need to click `International` as your region choice prior to ordering. For further information regarding international services, please contact customer@hijup.com.

My order has not arrived yet.

Make sure you have checked Shipping Duration and estimated delivery date in your Order Details sent to your e-mail. If your order has not arrived by the estimated delivery date, please contact our Customer Service team.

How can I enjoy HIJUP Express service?

It's easy. Place your order and confirm payment before 12.00 PM, every Monday-Friday (there's no shipping on Saturday and Sunday). Then your order will be delivered on the same day. Otherwise, your order will be sent on the next working day

How much the cost for HIJUP Express?

To enjoy our HIJUP Express, IDR20.000 (flat tariff) will be charged to your order amount.

How long does it take for HIJUP Express to deliver my order?

Our experienced couriers will send your order as soon as possible, not longer than 10.00 PM every day.

Will I receive a notification when HIJUP Express deliver the package?

Yes, we will notify you. We will call your phone number first to ensure your availability to receive the package, especially if you choose Cash on Delivery (COD) & Credit Card on Delivery (CCOD). If we cannot reach you, we will hold shipment your order until we get confirmation from you.

What if HIJUP Express comes late?

If you haven't received your order after 10.00 PM, you pay only half of the delivery fee.

There is a chance I may not be around in certain hours, could HIJUP Express send my order at a specific hour?

We're deeply sorry, due to the tight schedule of HIJUP Express, customer couldn't request for delivery at a specific hour.